At KB Metals Sp. Zoo., we aim to coordinate the shipment and delivery of scrap metal and recyclable materials efficiently and professionally. This Shipping Policy explains our general shipping procedures, delivery arrangements, and customer responsibilities.
1. Order Processing
Orders are processed after confirmation of product availability, order specifications, payment arrangements, and any required documentation.
Processing times may vary depending on the type of metal, order quantity, packaging requirements, and transportation arrangements. Customers will be informed of the applicable arrangements during order confirmation.
2. Shipping Methods
Depending on the product, shipment size, destination, and agreed terms, deliveries may be arranged through road freight, sea freight, or other suitable transportation services.
The shipping method, carrier, loading arrangements, and associated costs will be confirmed with the customer before the order is finalized.
3. Shipping Destinations
Shipping availability depends on the destination, product type, quantity, transport options, and applicable import and export regulations.
For international shipments, customers should contact our team to confirm destination availability, documentation requirements, customs procedures, and estimated transportation costs before placing an order.
4. Shipping Costs
Shipping charges are determined by factors such as shipment weight, volume, destination, transportation method, handling requirements, and applicable freight fees.
Unless otherwise agreed in writing, shipping costs are quoted separately from the product price. All applicable charges and payment responsibilities should be confirmed before shipment.
5. Delivery Times
Estimated delivery times depend on the destination, shipping method, carrier schedules, customs clearance, weather conditions, and other logistical factors.
Any delivery date or timeframe provided is an estimate unless expressly agreed otherwise in writing. Delays may occur due to circumstances beyond our control.
6. International Shipping and Customs
International shipments may require export permits, customs declarations, certificates, inspections, or other documentation, depending on the goods and destination.
Customers are responsible for confirming the import requirements applicable to their destination and for fulfilling any responsibilities allocated to them under the agreed shipping terms. Customs duties, taxes, clearance fees, and other charges will be handled as agreed between the parties and in accordance with applicable law.
7. Order Tracking and Delivery Updates
Where tracking or carrier updates are available, relevant shipment information may be provided to the customer. For bulk shipments or freight orders, delivery updates will depend on the transportation provider and the agreed communication arrangements.
8. Inspection Upon Delivery
Customers should inspect their shipment promptly upon delivery and document any visible damage, shortages, or discrepancies.
Any concerns should be reported to KB Metals Sp. Zoo. as soon as reasonably possible, together with the order details and supporting photographs or delivery documents. Claims will be reviewed in accordance with the agreed sales and shipping terms and applicable law.
9. Failed or Delayed Deliveries
Deliveries may be delayed or unsuccessful due to incorrect delivery details, customs holds, carrier disruptions, restricted access, or other unforeseen circumstances.
Customers must provide accurate delivery information and cooperate with reasonable requests needed to complete delivery. Any additional storage, redelivery, or handling charges will be addressed in accordance with the agreed order terms and applicable law.
10. Shipping Risk and Responsibility
Responsibility for transportation costs, risk of loss or damage, insurance, and delivery obligations will be determined by the written agreement for each order, including any applicable Incoterms® rules.
Customers should confirm these terms before payment and shipment.
11. Contact Us
For shipping inquiries, delivery estimates, or international freight arrangements, please contact our team through our website.
KB Metals Sp. Zoo.
Website: https://kbmetalspzoo.com/
When contacting us, please include the product type, quantity, destination, and preferred delivery method so we can review your requirements.
Thank you for choosing KB Metals Sp. Zoo. for your scrap metal sourcing and trading needs.